Questions, answered.
Everything you need to know about using the tools, exporting files, pricing, and privacy. Can't find what you need? Reach out.
Frequently asked questions
Getting started
No. Every free tool works without signing up. Pro Visa features require a license key, which is stored in your browser - no account needed.
Each tool generates a mockup in your browser. Type your text, upload a screenshot if needed, and export the result as PNG or SVG. Nothing is sent to a server unless you explicitly share it.
Yes. Anything you generate with MockupTown, free or Pro Visa, is yours to use commercially. See the Terms page for the full license language.
All modern browsers - Chrome, Firefox, Safari, Edge. For best results use the latest version. Internet Explorer is not supported.
Pricing & billing
Pro Visa is our premium membership. For $1.99/month or $19.99/year it unlocks video export, unlimited messages, 4K exports, and Pro-only tools. Everything else stays free forever.
Head to the pricing page - $1.99/month or $19.99/year. You get a license key instantly, paste it into any tool, and your key is saved in your browser automatically.
Monthly is $1.99. Yearly is $19.99 - that's 2 months free. Both cancel anytime from Polar, in your control.
Yes. Cancel from your Polar dashboard whenever you want - it's in your control. You keep access until the end of the billing period. Yearly plans simply run out.
All payments are handled by Polar. They accept major credit cards, Apple Pay, Google Pay, and other regional methods.
Contact us within 7 days of purchase and we'll sort it out. Polar handles refunds directly - no questions asked.
Troubleshooting & tips
All tools render live in your browser, so there is no server to refresh from. Try re-entering your text or clicking the generate button. If nothing changes, do a hard refresh (Ctrl/Cmd + Shift + R) to clear stale scripts.
Ad blockers and privacy extensions sometimes block the canvas rendering or the file download. Try whitelisting this site, pausing the extension, or using a different browser.
Make sure the download finished before opening it. PNG opens in any image viewer; SVG opens in browsers and vector editors like Illustrator or Inkscape. If a file opens blank, retry the export in a different browser.
The generators render on your device in real time, so very long conversations can lag on older phones or tablets. Shorten the messages while you work, or export from a desktop browser for the smoothest results.
Exporting & formats
Most tools export PNG. Tools with vector output (like the browser and device frames) also offer SVG. The export options for each tool are shown next to the preview.
Free exports are capped at standard resolution (2x), which covers most social and web use cases. Pro Visa unlocks higher resolution for print or high-density displays.
Exports download directly to your browser. Check your downloads folder. If nothing appeared, try a different browser - some ad blockers interfere with downloads.
Try increasing the zoom level before exporting, or use a tool that supports higher resolution. Pro Visa exports go up to 4K.
Privacy & security
No. Everything runs in your browser. Nothing is sent to a server unless you explicitly export or share it. See the Privacy page for details.
No. We have no user database. Your license key is stored only in your browser. Polar handles all payments and never shares your financial info with us.
We don't collect personal data. No analytics, no tracking, no cookies beyond what's needed for basic site functionality. Read our Privacy Policy for full details.
Turtle of Ark
Turtle of Ark is a set of control codes you embed inside your conversation messages to script the animation - corrections, pauses, cursor movements, and triggering replies mid-type. It is available in the Animated Chat Generator.
Type any Turtle code inside a message's text. During playback, the animation engine executes the code. For example, [x 6] backspaces 6 characters, [# 2] pauses for 2 seconds, and [>> 1] triggers the next contact message to appear. See the full guide at /blog/turtle-of-ark.
Five codes: [< N] moves cursor left, [> N] moves cursor right, [x N] backspaces N chars, [# N] pauses N seconds, [>> N] triggers N contact messages. N is a number.
Yes. Codes can be chained in any order within a single message. For example: "iphone[>> 2][# 3][x 6]calculator" triggers 2 contact messages, pauses 3 seconds, backspaces "iphone", then types "calculator".
Yes. Turtle codes work with every platform skin - iMessage, WhatsApp, Instagram, Messenger, Telegram, ChatGPT, Discord, Slack, and Twitter DM. The animation engine renders platform-specific typing for each skin.